At the store, you can visit anytime without needing an appointment. Additionally, you have the option to book an appointment if you prefer. Basic alterations can be done by in-store tailors within 30 minutes, while more complex alterations can be completed within 3 days.
You can easily change or cancel your appointment by using the link provided in your confirmation email. Alternatively, you can contact Customer Service or the store directly for assistance with altering your appointment.
No, alterations are not included in the price of the garment. You can find a full list of alteration pricing at the store.
All unworn, unaltered items can be returned for an exchange or refund within 30 days of delivery. Refunds are processed within 1-2 days of receiving the returned merchandise, and you will receive a confirmation email once the refund is processed.
Yes, gift cards can be redeemed at all stores except for franchise locations. However, gift cards cannot be redeemed at specific store locations such as Vilnius, Riga, Tallinn, Panama, Bogotá, Dubai (all stores), Singapore, and all Korean stores. Physical gift cards purchased in any of these locations can only be redeemed in the respective store. Gift cards can be purchased online and in all stores.
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