Switch Health leverages technology to deliver secure, compliant, frustration-free healthcare experiences. Their testing services are backed by science and authorized by Health Canada, ensuring accurate results from anywhere.

Switch Health includes a secure patient portal with all self-collection test kits, making it easy for patients to get results, track their health, and gain valuable insights and recommendations. Results are delivered fast and securely, with easy access to test status and history.

Switch Health takes patient privacy seriously, adhering to PHIPA and PIPEDA legislation and leveraging military-grade encryption to protect patient information within all systems. They offer multiple ways to connect with their Support Centre for any questions or concerns.

In the event of a device malfunction or delayed/missing shipments, patients should contact Switch Health's customer experience team at 1-888-966-6531 for assistance. Refunds are not offered on Test and Collection Kits once shipped.